Social Services Accountability.
There have been an increasing number of news reports on what looks to be the extraordinary misuse of nonprofit funds for personal gain. Truth be told, a lack of accountability has been high on the list of nonprofit problems – or operating norms – for upwards of six decades.
What’s often missing from these reports is a focus on organizational results. Despite all the money, the approaches to helping those in need have not made a systemic impact. As a nation, we now spend nearly $5T per year on poverty programs, yet virtually every metric is worse than ever. Among the reasons why: No measurement accountability.
At the beginning of this year, we set out to survey the thousands of service providers registered in our EnVision system – a whole community social network that aims to help those in need pave personal paths to self-sufficiency. We designed what we thought was a fair and informative instrument and sent it for review to a group of trusted advisors that work at the ground level in their communities. Within 5 minutes, we received a call from our Kansas City cohort lead. He cut right to the chase. "About your question, ‘How many people have you helped in the past year?’ Get that out of there!"
What we thought was a benign but important inquiry, he said, would lead to friction and zero responses. "No one knows," he added, "And no one wants to know." Soon after, we got similar feedback from others, although not as blunt.
By and large, there are few incentives for knowing and, whether nonprofits deliver on their intended metrics or not, the results will remain the same: (1) Little progress in helping those in need and distressed communities; (2) A continued flow of citizens’ hard earned money to the weak programs of government, nonprofits, and community-based organizations.
Please check out EnVision. It defines fair accountability and measurable progress.